A strange incident happened recently with a user named Amit Mantri, who is a fund manager. He shared his experience on social media platform X (formerly Twitter). He ordered a drink through Zomato but later found out that the restaurant was fake. It was not the popular Keventers, but a duplicate one with a name written wrongly as ‘Keventerss’ with a double ‘s’.
According to Amit, this mistake happened because of the wrong spelling and he did not notice it at first. After receiving poor-quality drinks, he checked again and realized the restaurant was not the original one.
User Raised Question On Zomato’s System
Amit Mantri posted about this issue on X and also tagged Zomato CEO Deepinder Goyal. He raised concerns on how such fake restaurants are live on Zomato’s platform. He said it is easy for anyone to create fake names and cheat customers, especially small brands like Keventers. Amit also said, “Zomato will never allow a fake Starbucks, but they ignore smaller brands.” He complained that Zomato’s chat support did not help him properly at first.
Zomato Took Fast Action
After Amit’s post got attention on social media, Zomato quickly responded from its official handle. They said,
“Thanks for flagging this. The restaurant has been removed from Zomato. We actively monitor and remove such copycat restaurants. We are improving our detection system continuously.”
Zomato removed the fake restaurant from its app within hours. Amit even shared a screenshot confirming the removal and appreciated the fast response from the company.
Why Such Fake Restaurants Are A Problem?
These fake restaurants are harmful in many ways:
- They fool people by copying famous brand names.
- Customers receive poor-quality food or drinks.
- Original brands lose their reputation because of these copycats.
- It affects customer trust in the platform itself.
Small businesses, in particular, suffer because they cannot fight back legally or financially every time.
Zomato’s Stand On This Issue
Zomato clearly said that they are working to improve their systems to catch such fake listings earlier. This incident also showed that Zomato listens seriously when a user raises a valid concern.
Before this case, people on social media had also noticed many strange restaurants on Zomato that sold only one or two items. Those listings also raised doubts about the platform’s verification system.
Conclusion
This incident is a good reminder for everyone to carefully check the restaurant’s name before placing orders online. Fake restaurants can easily cheat by using similar names to famous brands. Zomato acted quickly this time, which is good for maintaining trust. However, it also highlights the need for more strict monitoring to protect both customers and genuine businesses. Platforms like Zomato must improve their verification systems so that such mistakes don’t happen in the future.
FAQs
Why did this incident become viral?
Because it exposed how easy it is for fake restaurants to operate on big platforms like Zomato by copying popular brand names.
What was the fake restaurant’s name?
Instead of ‘Keventers,’ the fake restaurant used the name ‘Keventerss’ with an extra ‘s.’
How did Zomato react?
Zomato removed the fake restaurant quickly after the user complained publicly on X.
What did the user complain about?
He complained that Zomato allowed a fake restaurant on its platform and initially, the chat support didn’t help him.
What should users do to avoid such mistakes?
Always double-check the spelling of restaurant names and look at reviews before ordering from any food delivery app.