Online food delivery has made life easy, but sometimes, it comes with hidden costs. Recently, Zomato, a popular food delivery platform, went viral after a customer shared how there is a big price difference between ordering food through the app and directly from the restaurant.
💡 Big Price Difference In Zomato Online Vs Offline Orders
A user on social media platform X (formerly Twitter) shared a post where he clearly showed the huge price gap between food ordered from Chennai’s famous Murugan Idli Shop via Zomato and the same food ordered directly from the restaurant.
The user gave clear examples:
- 6 Idlis cost ₹198 on Zomato, but only ₹132 in the restaurant.
- 2 Ghee Podi Idlis were ₹132 on Zomato, but just ₹88 offline.
- Mysore Masala Dosa was ₹181 directly, but Chettinad Masala Dosa showed ₹260 on Zomato while it was ₹132 at the restaurant.
🍛 Zomato’s Casual Reply To Viral Post
As this post went viral, Zomato replied politely, saying:
“We can understand your concern and would like to get this checked.”
The company gave a simple and safe response, but the matter had already sparked a huge discussion online. Many users said this is a common issue with food delivery apps.
📢 Netizens React Strongly
The post received over 2 lakh views and got mixed reactions. Some people defended Zomato, saying the extra charges cover things like commission, delivery boy fees, packaging, and taxes. Others said the price gap is too much, and these apps are taking advantage of people’s convenience.
This debate shows how people are divided on whether convenience fees are justified or these companies are simply charging extra without reason.
🧐 Why Are Online Prices Higher?
Experts say online food apps like Zomato charge higher prices because:
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Restaurants pay commission to the app.
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Extra charges for packing and delivery.
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Sometimes, restaurants keep different prices for online menus.
Conclusion
The viral post has opened people’s eyes about how online prices can be very different from offline prices. While food apps bring comfort to our homes, it’s also true that we often pay more for this convenience. Zomato’s polite reply is appreciated, but this has started a larger conversation about transparency and fair pricing in online food delivery.
Before ordering, it’s always a good idea to check the restaurant’s actual prices!
FAQs
Why was Zomato trending recently?
A user pointed out how prices on Zomato were much higher than the restaurant’s direct prices.
What did Zomato reply?
Zomato replied saying they understand the concern and will check it.
Why are Zomato’s prices higher than restaurants?
Online prices include extra charges like commission, packing, delivery, and taxes.
Is this issue common in all food delivery apps?
Yes, most apps charge more for the convenience they provide.
What should customers do?
Before ordering, compare prices between online apps and the restaurant directly.