A shocking online shopping incident has gone viral in India. During Flipkart’s Big Billion Days 2025, a customer ordered an iPhone 16 but received a Samsung Galaxy S24 instead. The unboxing video shared on social media has crossed 1 million views, sparking outrage among netizens.
This incident has raised questions about the reliability of Flipkart during high-demand sales and has become a hot topic on Twitter (X), Instagram, and Reddit.
What Happened in the Viral Flipkart iPhone 16 Unboxing
Bharath Kumar S, the customer, shared a 30-second video showing him excitedly opening the Flipkart-sealed box. To his shock, instead of the iPhone 16 he ordered, a Samsung Galaxy S24 came out.
The order confirmation clearly showed the iPhone 16, making the mix-up more frustrating. Many viewers were left stunned by the unboxing, with comments like “Yeh kya ho gaya?!” trending across social media.
Possible Reason Behind the Mix-Up
Experts believe the mistake happened due to warehouse confusion during the festival sale. Flipkart handled 1.5 crore orders in just 10 days, with iPhones selling out within minutes.
High-pressure sales, manual picking errors, and lack of verification checks could have led to iPhone boxes being swapped with Samsung devices. Similar errors have happened in previous years during Big Billion Days, highlighting systemic issues in order management.
Flipkart’s Response to the Incident
Flipkart acted quickly after the video went viral. They issued an apology and promised a full refund along with a small credit for the inconvenience. Bharath received his refund of Rs 51,999 plus Rs 500 Flipkart credit.
The company blamed a warehouse picking error and assured customers that audits were being conducted to prevent such mistakes in the future.
Public Reaction: Anger and Memes Flood Social Media
The viral video triggered strong reactions:
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Anger: Many users called it a scam and demanded better accountability.
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Memes: Social media users made fun of the “iPhone turned Samsung” situation.
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Advice: Others shared tips to always record unboxings and double-check orders before signing.
The hashtag #FlipkartBigBillionDaysScam trended on X, reflecting widespread negative sentiment.
Why This Scam Is Gaining Attention
This is not an isolated incident. Reports suggest that during Big Billion Days 2025, complaints increased by 20% compared to 2024, especially for high-demand items like iPhones.
Experts warn that such mistakes affect customer trust and may push buyers toward competitors like Amazon, who guarantee verified deliveries during festival sales.
Tips to Avoid Getting Scammed During Online Sales
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Always check the order ID and product name before accepting delivery.
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Record your unboxing video for proof.
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Immediately report wrong products to customer support.
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Use consumer forums and helplines like FCCPA for unresolved issues.
Conclusion
The Flipkart iPhone 16 viral unboxing shows the risks of high-volume festival sales. Even large e-commerce platforms can make mistakes that frustrate customers and damage their reputation.
While Flipkart acted to refund the affected customer, incidents like this highlight the importance of proper warehouse management and real-time verification during sales. Customers are advised to remain vigilant, document purchases, and report errors promptly to protect themselves.
FAQs
What happened in the Flipkart iPhone 16 viral unboxing?
A customer ordered iPhone 16 during Big Billion Days 2025 but received a Samsung Galaxy S24 instead. The unboxing video went viral with over 1 million views.
How did Flipkart respond?
Flipkart apologized, processed a full refund of Rs 51,999, and gave Rs 500 credit. They cited a warehouse picking error.
Is Flipkart Big Billion Days scam real?
While not a deliberate scam, high-volume errors like wrong product deliveries have increased, with complaints rising 20% in 2025.
How can customers report wrong deliveries?
Customers can contact Flipkart support via app chat, DM on X, or helplines like 1800-202-9898. Escalation to consumer forums is also possible.
How to avoid such issues in future online sales?
Verify orders before accepting delivery, record unboxings, and report discrepancies immediately.