In a shocking incident from Ghaziabad, a man faced an unexpected problem after ordering a smartphone from Flipkart, one of India’s biggest online shopping platforms. Instead of receiving the phone he paid for, he found stones inside the package. This story has now gone viral on social media and raised serious questions on the quality control of big e-commerce companies.
What Exactly Happened?
A customer named Abhishek Patni ordered an Infinix Zero 30 5G smartphone worth ₹22,548 from Flipkart. Like any normal online shopper, he was excited to receive his package. But when he opened it, there was a big shock waiting for him. Instead of his brand-new smartphone, he found only stones inside the box.
To make matters worse, when Abhishek tried to return the product, Flipkart refused to accept the return request. This left him frustrated and helpless.
A #Ghaziabad resident claims he ordered Mobile phone worth Rs22,000 through @Flipkart but instead received stones! Victim claims courier refuses to take back the parcel. So much so for #onlineshopping #onlinefraud @_Kalyan_K #India #mobilephone #infinix @InfinixIndia pic.twitter.com/OkfnMRQ7ma
— AbhishekPatni (@Abhishek_Patni) March 29, 2024
How Did This Incident Go Viral?
Feeling cheated, Abhishek took to social media platform X (formerly Twitter) to share his experience. He posted photos of the package, stones, rejected return request, and his order details. His post quickly caught the attention of people online and became viral.
Many people started questioning the security and trustworthiness of Flipkart after seeing this incident. Customers expressed fear that if this can happen with a big platform like Flipkart, it can happen with anyone.
Flipkart’s Response
After the post went viral, Flipkart finally responded and apologized to Abhishek publicly. They said they will look into this matter seriously and make sure that such things do not happen again in the future.
Flipkart also warned customers not to trust fake profiles on social media that claim to be Flipkart’s support team. They reminded people to be careful and only follow official communication channels.
Why Such Incidents Keep Happening?
Such incidents are becoming common nowadays in India. Many people have reported receiving bricks, soaps, stones, or empty boxes instead of expensive gadgets. This shows the lack of proper checking system during packaging and delivery.
Customers trust these big e-commerce platforms and expect transparency. When something like this happens, it breaks that trust.
How Can Customers Stay Safe While Shopping Online?
Though this was an unfortunate event, it gives us some important lessons on how to shop safely online:
- Always record a video while unboxing expensive products.
- Prefer Cash on Delivery for high-value orders.
- Check seller ratings and reviews properly before buying.
- If something goes wrong, immediately contact customer care.
- Be careful of fake support accounts on social media.
Conclusion
Incidents like this are disappointing for online shoppers who trust brands like Flipkart. While Flipkart has assured action, this case highlights the importance of strict quality checks in e-commerce. Companies must work harder to maintain customer trust.
For customers, it’s a strong reminder to stay alert, follow safety steps, and protect their money while shopping online.
FAQs
What did the man order from Flipkart?
He ordered an Infinix Zero 30 5G smartphone worth ₹22,548.
What did he receive instead of the phone?
Instead of the phone, he received stones inside the package.
Did Flipkart accept the return?
Initially, Flipkart rejected his return request. Later, after the matter went viral, they said they would investigate.
How did the incident go viral?
The customer shared his story on social media platform X (Twitter) with pictures. It quickly caught public attention.
What is Flipkart’s advice for customers after this?
Flipkart advised customers to avoid fake profiles on social media and follow official channels for any complaints.