A video from an Indian train is going viral, showing a common problem that many train passengers face — someone else sitting on their reserved seat. This incident happened on the Gwalior-Barauni Express, and now, Indian Railways has responded.
Passenger Shared Video on Social Media
A passenger who had booked a sleeper coach seat was shocked to find another man already sitting there. He posted a video on X (formerly Twitter), showing how his seat was taken, and the coach was completely overcrowded.
Even after asking the TTE (Ticket Checker) to help, the seat was not vacated. So, the passenger decided to tag Indian Railways, Northern Railway, and even PM Modi on social media to raise his concern.
Railway Responded to the Complaint
After the post gained attention, the official RailwaySeva handle replied. They asked for the passenger’s PNR number and mobile number to look into the matter quickly. They also offered help through other support channels.
This reply shows that Railways is active on social media and tries to respond, but it also shows how many passengers are still not getting help in real-time, especially during the journey.
Seat Occupancy Problem is Getting Common
This kind of issue is not new. Many people with unreserved tickets or general coach passengers enter reserved sleeper or AC coaches and sit on any empty seat.
Even if a person has booked and paid for the seat, they are sometimes forced to adjust or stand. TTEs are not always able to help due to overcrowding or lack of staff, which makes the situation worse.
Why This is a Big Problem
- Passengers pay extra for reserved sleeper and AC seats.
- But when unreserved passengers occupy those seats, it leads to arguments, discomfort, and frustration.
- Families, senior citizens, and solo travellers feel unsafe or helpless in such conditions.
- Many passengers have shared similar experiences on social media, which shows it’s a widespread issue.
Railways Trying, But Not Enough
Indian Railways says they are working to improve things – adding more coaches, increasing ticket checks, and responding faster on social media.
But ground reality shows that many problems remain, especially during peak travel times, festivals, or when general coaches are full.
Conclusion
This latest incident is just one of many faced daily by Indian railway passengers. While Railways is active on social media and responds to complaints, the real change needs to happen inside the trains. Strict checking, better management, and more awareness are needed so that reserved passengers get what they paid for — a peaceful and safe journey.
FAQs
What happened on the Gwalior-Barauni Express?
A passenger with a reserved seat found his seat taken by another traveller and shared a video of the situation on social media.
Did Indian Railways respond to the complaint?
Yes, the official RailwaySeva handle replied on X, asking for the PNR and mobile number to resolve the issue.
Is this a common issue in Indian trains?
Yes, many reserved passengers face this problem, especially in sleeper coaches, where unreserved travellers occupy seats without permission.
What should a passenger do in such cases?
They should report to the TTE immediately and if not resolved, post the complaint on X tagging RailwaySeva with PNR details.
Why don’t TTEs always solve the issue?
Sometimes due to overcrowding, lack of staff, or pressure, TTEs are unable to take strict action on the spot.