Swiggy Instamart, one of India’s leading online grocery delivery platforms, is facing backlash after a customer claimed that the vegetables he received were significantly lighter than what he had ordered. The incident has sparked discussions on social media, with many users questioning the reliability of the platform.
A Reddit user shared that he ordered 600 grams of cauliflower but received only 145 grams. This discrepancy prompted him to weigh all the vegetables he received, and the results were disappointing. The total weight of 1.8 kg of vegetables he ordered came down to just 1.2 kg.
Customer’s Discovery: Veggies Not as Promised
The customer noticed multiple vegetables were underweight. Capsicum, which he ordered at 250 grams, weighed only 170 grams. Potatoes, ordered as 1 kg, arrived at 965 grams. He mentioned that almost every item showed a difference between the promised and delivered weight.
This experience left the buyer frustrated, as he had paid for more than what he received. The situation raises questions about the consistency and quality control measures of Swiggy Instamart.
Swiggy’s Response: Partial Refund Offered
When the customer approached Swiggy’s support team with images from his weighing scale, he requested a replacement or a full refund of ₹177. However, Swiggy offered only ₹89 as compensation, which is roughly half the amount he spent.
Even after attempting to escalate the issue, the user stated that the support and escalation teams were unhelpful. Ultimately, he contacted his bank for a credit reversal and also reported the matter to the government’s consumer helpline.
Public Reaction: Distrust Among Users
The Reddit post quickly went viral, drawing attention from other Swiggy Instamart users who shared similar experiences. Many customers believe that this is not a one-time mistake but a recurring problem with the platform.
One user pointed out that such underweight deliveries could be affecting millions of orders daily, potentially generating extra profits for the company through repeated small discrepancies. Another raised concerns about people who do not own weighing scales, highlighting the larger issue of trust in online grocery services.
Why This Matters: Trust in Online Grocery Services
Online grocery shopping is gaining popularity in India due to convenience and time savings. However, incidents like this raise questions about transparency and accountability. Customers expect the exact weight and quality of products they pay for, and failure to deliver this can damage brand reputation.
Experts suggest that platforms like Swiggy Instamart should implement stricter quality checks and provide clear avenues for full refunds in cases of discrepancies. Transparency in weight and price labeling can help rebuild customer trust.
Conclusion
The Swiggy Instamart underweight vegetable controversy shows that even well-known online platforms can face issues with product delivery accuracy. Customers are increasingly aware and willing to challenge discrepancies, highlighting the need for better quality control and fair customer service policies.
For a platform that delivers millions of orders daily, ensuring that every item meets the promised standard is essential to maintain trust. Online grocery companies must act responsibly to avoid public backlash and maintain credibility.
FAQs
Why did Swiggy Instamart deliver underweight vegetables?
It is unclear whether it was an isolated mistake or a systematic issue. Customers suspect discrepancies occur during packaging or due to errors in weight measurement at the store.
Can customers claim a full refund for underweight items?
Yes, customers can request a replacement or full refund by contacting Swiggy’s support team and providing proof of the discrepancy, such as a weighing scale image.
How common is this issue with online grocery platforms?
While incidents like these are reported occasionally, it is difficult to gauge how widespread the problem is. Many customers do not check the weight of each item.
What steps can customers take if the issue persists?
If Swiggy’s support is unhelpful, customers can escalate to the bank for a reversal of payment or report the matter to the consumer helpline for further action.
How can Swiggy prevent such issues in the future?
Swiggy should implement stricter quality checks, train staff to ensure accurate weighing, and provide clearer policies for refunds and replacements.