A man ordered egg chicken fried rice and chilly chicken from Zomato, but what he found inside the food shocked everyone. Instead of enjoying his meal, the customer shared how cockroaches were found inside his fried rice. This incident happened in Kolkata and is now going viral on social media.
Customer Shared Video On Social Media
A person named Santonu Bhakta ordered food worth ₹458 from a restaurant called Foodie N Moody through Zomato. But when the food arrived, he noticed cockroaches crawling in his egg chicken fried rice. Shocked and angry, Santonu shared a video on X (Twitter) where he showed the cockroaches clearly inside the food.
He tagged @zomato and @zomatocare asking a serious question:
“What is this? Cockroaches are coming out of the food. I ordered this because I was hungry and didn’t eat anything since morning. What should I eat now?”
He further added:
“If I got sick after eating this, who would take responsibility?”
Zomato’s Response On This Issue
After the video became viral, Zomato replied quickly but gave a very normal reply like they usually do in complaints.
They wrote:
“It’s really unfortunate to hear this. Rest assured, we’ll speak to the restaurant and solve this at the earliest.”
But the customer was not happy with this answer and warned Zomato about taking legal action.
He said:
“If I don’t get a proper solution, I will file a complaint in consumer court.”
Zomato again replied:
“We are investigating this matter seriously and will soon provide a solution.”
Why Such Incidents Are Serious
Nowadays, people trust online food delivery platforms like Zomato for convenience. But such incidents break that trust. Customers want hygienic and safe food, not these kinds of shocking surprises. This is not the first time complaints like this have come forward.
These types of complaints clearly show the need for strict food safety checks and regular inspections of restaurants listed on food apps.
Zomato Needs To Take Strong Action
Just giving a reply is not enough. Zomato and other food delivery companies should take strict action against such restaurants. If this is ignored, people’s health will always be at risk.
Restaurants should follow proper cleanliness rules, and food delivery platforms should make sure to work only with responsible outlets.
Conclusion
This shocking incident of a cockroach in food again reminds us how important hygiene and food safety are. Both restaurants and food apps must take responsibility. Otherwise, these problems will keep happening. Customers trust these platforms, and it is time that they ensure the best service without health risks.
FAQs
What did the customer order from Zomato?
He ordered egg chicken fried rice and chilly chicken from Foodie N Moody restaurant.
What was found inside the food?
The customer found cockroaches inside the fried rice.
What was Zomato’s response?
Zomato said they are investigating and will speak to the restaurant.
Will the customer take legal action?
Yes, he warned that if no solution comes, he will go to the consumer court.
What is the main problem here?
The main issue is lack of hygiene and proper food safety checks at some restaurants.