A post on social media has created huge buzz where a man claimed that Zomato sold him a ₹10 water bottle for ₹100 at a concert venue. This matter has now raised serious questions about overcharging and consumer rights. Let’s understand the full story and why people are angry.
What Happened At The Event?
A techie named Pallab De shared on social media platform X (formerly Twitter) that he had to pay ₹100 for a bottle of water which clearly showed MRP ₹10.
He posted the bill and the photo of the bottle. He said this happened at a concert venue where outside water bottles were not allowed.
He tagged Zomato and even mentioned an advocate from the Telangana High Court to raise this issue publicly.
What Was Zomato’s Reply?
Zomato responded to the complaint by saying:
“We’re sorry for your experience. We were not the organisers of the event but only the ticketing partner. However, we have noted your feedback and will try to improve.”
Pallab further said that the event organisers were Eva Live who allowed such high prices.
What Social Media Users Are Saying?
Many people on social media supported the techie.
Some of the reactions were:
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“This is not fancy, this is clear robbery.”
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“They should be sued, selling above MRP is illegal.”
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“Companies will now change MRP to Minimum Retail Price at this rate!”
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“You can’t even drink water peacefully without burning your pocket.”
What Is MRP?
MRP means Maximum Retail Price.
It is the highest price a seller can charge to a customer in India.
Selling above MRP is not allowed as per Indian law.
Every bottle or product must have this price printed and it includes all taxes.
Why Such Incidents Happen?
At big events like concerts, organisers usually tie up with vendors and fix high rates for things like food and water.
They know people cannot bring their own water and are forced to buy from them.
Even though it’s unfair, this has become common practice.
What Can You Do In Such Cases?
- Complain to Consumer Forum
- Share your experience on social media like this techie did
- Report to Legal Metrology Department (They handle overpricing cases)
- Ask for bill and MRP proof
Our Opinion On This Matter
Overcharging people for water is not just about money, it shows lack of respect for consumers.
Companies like Zomato and event organisers must ensure basic facilities like drinking water are fairly priced.
No one should be forced to pay ₹100 for a ₹10 bottle just because they are inside an event.
Authorities should act on such cases to set an example.
Conclusion
The incident of Zomato getting accused of overpricing water has highlighted a big problem in India’s event management and consumer rights system.
While Zomato tried to clarify its role, people are still unhappy.
Overcharging for basic things like water should stop, and customers should know their rights.
FAQs
What is MRP in India?
MRP stands for Maximum Retail Price. This is the highest amount a shopkeeper can charge for a product, including taxes.
Can any seller charge more than MRP in India?
No. Selling above MRP is illegal in India as per the law.
Why do organisers charge more inside events?
Organisers know people cannot bring their own food or drinks, so they take advantage by increasing prices.
What should I do if someone sells me something above MRP?
You can complain to Consumer Forum or Legal Metrology Department. You can also post about it on social media.
Did Zomato really sell the water bottle for ₹100?
Zomato claims they were only ticketing partner not organisers. The organisers sold the bottle, but Zomato’s name was dragged because of their involvement with the event.