Food delivery apps like Zomato have become a big part of our daily lives. From small snacks to full meals, lakhs of people order food every day. But sometimes, customers face unexpected and shocking experiences. One such case came to light recently when a man found a plastic glove inside his sandwich ordered through Zomato.
The incident has now sparked a fresh debate about food safety, hygiene, and accountability in India’s online food delivery system.
Customer Shares His Experience on X
On 26th August 2025, a customer named Satish Sarawagi posted on X (formerly Twitter) that he had ordered a sandwich from Zomato, and to his shock, he discovered a plastic glove inside the food.
Calling it “unacceptable” and a “serious hygiene issue,” Satish also attached a photo of the contaminated food item. He tagged Zomato, Zomato Care, founder Deepinder Goyal, the concerned restaurant Salad Days, FSSAI India, and leading media houses to bring attention to the matter.
Zomato Quickly Responds Online
Within 30 minutes of the complaint being posted, Zomato Care replied publicly. They expressed shock over the incident and admitted how upsetting it must have been for the customer. Zomato further assured that they would immediately discuss the issue with the restaurant partner and provide a resolution.
Such a quick response shows that Zomato did not want to take the complaint lightly, especially since food safety is directly connected to people’s health.
Restaurant Issues Statement
The sandwich was from a restaurant called Salad Days. The next day, on 27th August, the restaurant also replied to Satish’s post on X. They said they had taken the matter very seriously and had already launched an internal investigation with their quality assurance team.
The restaurant further asked Satish to share his contact details privately so they could connect directly and provide a proper resolution.
Why Food Safety Matters in Online Orders
This case once again highlights the growing concerns about food safety in online food delivery platforms. Customers expect not only tasty food but also proper hygiene, clean packaging, and safe handling.
Finding foreign objects like gloves, hair, insects, or plastic in food is not just “bad service” – it is a health hazard. Such incidents can affect the reputation of food delivery companies and restaurants, and more importantly, they can put the customer’s health at risk.
Food safety watchdogs like FSSAI must also monitor and ensure strict quality checks at restaurants listed on delivery platforms.
FAQs
What exactly happened with the Zomato order?
A customer named Satish Sarawagi ordered a sandwich via Zomato and found a plastic glove inside the food item.
How did Zomato react?
Zomato quickly replied to the complaint within 30 minutes on X, saying they were shocked and would take up the matter with the restaurant.
What did the restaurant say?
The restaurant, Salad Days, said they had launched an urgent investigation and requested Satish to share his contact details for direct communication.
Is this the first time such an incident happened?
No. Over the years, there have been several complaints where customers reported foreign objects in their food from delivery apps. Each case raises questions about hygiene and safety.
What should customers do if they face such problems?
They should immediately take photos, raise a complaint with the food delivery app, tag the restaurant, and report it to FSSAI for proper action.
Conclusion
The shocking case of a plastic glove found in a sandwich ordered through Zomato has once again put the spotlight on food safety in online delivery. While Zomato and the restaurant quickly responded, the incident shows that stricter hygiene checks are needed to protect customers. Ordering food online is all about trust, and both restaurants and delivery platforms must work harder to ensure that customers never have to worry about safety when enjoying their meals.